sce365 Frequently Asked Questions

sce365 requires a valid government-issued photo ID for KYC verification — a Bangladesh National ID card is the most commonly accepted document. You may also submit a valid passport or driving licence. Upload a clear, unobstructed scan or photograph of the document. KYC is mandatory before your first withdrawal and is reviewed by the sce365 team within 24 hours on business days.

You can reset your sce365 password from the login page by clicking "Forgot Password". Enter the mobile number or email address linked to your account and you will receive a reset link or OTP within a few minutes. If you no longer have access to the registered number or email, contact the sce365 support team via live chat and an agent will guide you through the identity-verified account recovery process.

No — each player is permitted exactly one sce365 account. Registering multiple accounts is a violation of the sce365 Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to have the duplicate removed.

To permanently close your sce365 account, contact the support team via live chat or by emailing [email protected]. Before closure, any remaining balance must be withdrawn in full. If the closure request is motivated by problem-gambling concerns, the sce365 responsible gaming team will discuss self-exclusion options with you as an alternative — closures for this reason are processed with priority and without delay.

bKash deposits on sce365 are credited to your account balance within seconds in most cases. The process is fully automated: you initiate the payment from your bKash app, enter your sce365 account reference, and the funds appear instantly. In rare cases involving bank-side delays, a deposit may take up to 5 minutes. If your balance has not updated after 10 minutes, contact sce365 support with your bKash transaction ID.

The minimum deposit on sce365 is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on individual deposits, although very large transactions may trigger an additional identity verification step as part of sce365's anti-money-laundering procedures. We recommend starting with a comfortable amount that fits within your personal budget.

The minimum withdrawal amount on sce365 is ৳500 BDT. Withdrawals are processed to the same payment method used for the corresponding deposit, in line with standard anti-money-laundering practice. If your preferred withdrawal method is bKash or Nagad, ensure the registered mobile number on your sce365 account matches the number on your mobile wallet to avoid processing delays.

Most sce365 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other supported Bangladeshi banks typically take 1 to 3 business days depending on the receiving institution. Withdrawals submitted during peak hours (8:00 PM – 2:00 AM BST) may take slightly longer. Your KYC must be fully approved before any withdrawal is released.

sce365 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction fees as per their standard rate card. These third-party fees are beyond sce365's control. We recommend checking your mobile wallet's current fee schedule before initiating a transaction if you are sensitive to transaction costs.

sce365 supports the following payment methods for Bangladeshi players: bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay for mobile wallet transactions; and bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank (IBBL), and Sonali Bank. All transactions are processed in Bangladeshi Taka (৳ BDT). Visa and Mastercard card deposits may be available — check the cashier section of your sce365 account for the most current list.

Yes — sce365 offers betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, and international Test and ODI matches involving the Bangladesh Tigers. Markets include match winner, top batsman, total runs, innings score, and live in-play betting for selected fixtures. Odds are updated in real time and displayed in decimal format. BPL betting is one of the most popular features among sce365's Bangladeshi player base.

RTP rates on sce365 slots vary by game title and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming on the sce365 platform carry RTPs between 94% and 97%, with individual game RTPs published in the game's information panel. A 96% RTP means that, over a statistically significant number of spins, the game returns ৳96 for every ৳100 wagered on average — individual sessions will vary significantly.

Dragon Tiger is a two-card comparison game available in the live casino section of sce365. A single card is dealt to the Dragon position and a single card to the Tiger position — the higher card wins. You can bet on Dragon, Tiger, or Tie before the deal. The game uses standard card rankings (Ace low, King high) and is hosted by live dealers streamed in real time. Dragon Tiger rounds last approximately 25 seconds, making it one of the fastest games on the sce365 platform.

Yes — the entire sce365 platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your mobile browser, navigate to sce365.net, and log in to access the full game library including live casino, cricket betting, slots, Dragon Tiger, and Lucky Piggy. The mobile interface is touch-optimised and adapts automatically to your screen size.

sce365 exclusively partners with licensed and internationally certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games from these providers use certified Random Number Generator (RNG) technology, independently audited by recognised testing laboratories. Live casino games are streamed from professionally operated studio environments. sce365 does not develop its own games and has no ability to alter outcomes supplied by these third-party providers.

sce365 offers a welcome bonus to newly registered players on their first deposit. Bonus terms — including the percentage match, maximum bonus amount in BDT, and minimum qualifying deposit — are published on the Promotions page of the sce365 platform and are subject to change. Always read the full bonus terms before claiming, paying particular attention to the wagering requirement, which specifies how many times the bonus must be played through before a withdrawal can be made.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before the bonus converts to withdrawable funds. On sce365 , wagering requirements are stated clearly on each promotion's terms page. Not all games contribute equally — slots typically contribute 100%, while live table games may contribute less.

Yes — sce365 bonuses have an expiry period that begins from the moment the bonus is credited to your account. The specific expiry window (for example, 7 days or 30 days) is stated in the individual promotion's terms and conditions. If the wagering requirement is not completed within the expiry window, the bonus and any winnings generated from it will be forfeited automatically. Check the active bonuses section of your sce365 account dashboard to monitor your progress and remaining time.

sce365 uses 256-bit SSL encryption across the entire platform, ensuring that all data transmitted between your device and sce365 servers is fully protected. Player funds are held separately from operational funds. All partner game providers are internationally licensed studios with certified RNG technology. Two-factor authentication (2FA) is available for all player accounts. sce365 is designed and operated specifically for the Bangladesh market, with all transactions in BDT through locally trusted payment providers.

sce365 is an online gambling platform that operates and serves Bangladeshi players. We do not make specific legal claims on behalf of individual players, as the legal status of online gambling can depend on personal circumstances and local interpretation. Players are responsible for ensuring their own compliance with applicable local laws before registering and playing. sce365 provides a safe, encrypted, and fair environment for those who choose to participate.

You can set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section of your sce365 account dashboard. Select your preferred limit period, enter the maximum BDT amount you wish to deposit within that period, and confirm. Reductions to an existing limit take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period. This tool is available to all sce365 players at no cost and requires no support request.

Self-exclusion is a formal tool on sce365 that blocks your account from all gambling activity for a period you choose — from 3 months up to 5 years, or permanently. To apply, go to the Responsible Gaming section of your account or contact support via live chat. Self-exclusion is processed within 24 hours and cannot be reversed during the exclusion period under any circumstances, even at your own request. We strongly encourage any player who feels gambling is becoming a problem to use this tool without hesitation.

The minimum age to register and play on sce365 is 18 years old. Age verification is mandatory for all accounts and is conducted as part of the KYC process using a government-issued ID such as a Bangladesh National ID card. Accounts found to belong to players under the age of 18 will be closed immediately and any associated balance will be forfeited. If you suspect a minor has access to an sce365 account, please contact our support team immediately.

sce365 customer support is available 24 hours a day, 7 days a week via live chat inside the platform — this is the fastest way to reach an agent. Support is provided in both English and Bengali. For non-urgent queries, you can also email the team at [email protected] (plain text, not a clickable link). Peak support coverage runs from 8:00 AM to 2:00 AM Bangladesh Standard Time (BST, UTC+6). Response times via email are typically under 4 hours during peak hours.