Privacy Policy — sce365

Effective Date: 1 January 2026  |  Last Updated: 1 January 2026

1. Introduction and Scope

This Privacy Policy (hereinafter "Policy") describes how sce365 (hereinafter "sce365", "we", "us", or "our") collects, uses, stores, shares, and protects personal information relating to individuals who register for, access, or use the sce365 online casino and sports betting platform, available at sce365.net (hereinafter the "Platform").

This Policy applies to all players, visitors, and prospective users who interact with the Platform, regardless of the device or connection type used. It covers personal data collected via the website, mobile-optimised browser interface, customer support channels, and any other means through which sce365 may gather personal information in the course of providing its services.

By registering an account on sce365 or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform and should contact our support team to close your account.

2. Data Controller

For the purposes of this Policy, the data controller responsible for your personal information is sce365, the operator of the Platform at sce365.net. As the data controller, sce365 determines the purposes for which and the means by which your personal data is processed. All data-related enquiries, access requests, and complaints should be directed to the sce365 support team using the contact information provided in Section 14 of this Policy.

3. Personal Data We Collect

sce365 collects several categories of personal data in the course of providing its services. These categories are described below:

3.1 Registration and Identity Data

When you create a sce365 account, we collect the information you provide during registration, which may include your full legal name, date of birth, mobile phone number, email address, and the personal identification number associated with your National Identification Card (NID) or other government-issued identity document.

3.2 KYC and Verification Documents

To comply with our Know Your Customer (KYC) obligations, we may collect copies of identity documents such as your National ID, passport, or driving licence, as well as proof of payment method ownership (for example, a screenshot confirming that a bKash or Nagad number is registered in your name).

3.3 Financial and Transaction Data

We collect records of all financial transactions conducted through your sce365 account, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad mobile number), transaction timestamps, and transaction status. We do not store full card numbers or sensitive payment authentication credentials.

3.4 Account Activity and Gaming Data

We collect records of your gameplay and betting activity on the Platform, including the games played, bets placed, stakes, winnings, session durations, and any bonuses or promotional offers claimed. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

3.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, screen resolution, referring URL, and pages visited on the Platform. This data helps us maintain platform security and improve user experience.

3.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of that communication, including the content of messages, timestamps, and any attachments, for the purposes of customer service, quality assurance, and dispute resolution.

3.7 Responsible Gaming Data

Where you use our responsible gaming tools — such as setting deposit limits, activating a cool-off period, or requesting self-exclusion — we record your preferences and the dates on which they were set or modified. This data is treated with particular sensitivity and is used exclusively for the purpose of implementing and monitoring your responsible gaming settings.

4. How We Collect Your Data

sce365 collects personal data through the following means:

• Directly from you — information you provide when registering, completing KYC, making deposits or withdrawals, contacting support, or updating your account settings.
• Automatically — technical and device data collected via cookies, web server logs, and similar tracking technologies when you browse the Platform.
• From third-party payment providers — transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other payment processors when you make a deposit or withdrawal.
• From game providers — gameplay outcome and session data provided by third-party game studios (such as Pragmatic Play , Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) in connection with your play on the Platform.
• From fraud prevention and identity verification services — where we use third-party tools to verify identity documents or to screen for known fraudulent activity patterns.

5. Purposes and Legal Basis for Processing

The table below summarises the principal purposes for which sce365 processes your personal data and the legal basis we rely upon for each purpose:

Where sce365 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.

6. Sharing of Personal Data

6.1 Categories of Recipients

sce365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, and Upay, for the purpose of processing deposits and withdrawals to and from your sce365 account.
• Game providers: Licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who require session data to deliver games and settle outcomes.
• KYC and identity verification services: Third-party services engaged to verify the authenticity of identity documents submitted during the KYC process.
• Fraud prevention and security services: Specialist providers who assist sce365 in detecting suspicious account activity, preventing money laundering, and protecting the Platform against abuse.
• IT infrastructure providers: Hosting, cloud storage, and content delivery network providers who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, accountants, and auditors who require access to data in the course of providing professional services to sce365, subject to binding confidentiality obligations.
• Law enforcement and regulatory authorities: Where we are legally required to disclose personal data in response to a lawful request, court order, or other binding legal obligation.

6.2 International Data Transfers

Some of the third parties with whom sce365 shares data may be located outside Bangladesh. Where personal data is transferred internationally, sce365 takes reasonable steps to ensure that such transfers are conducted in accordance with appropriate safeguards, including the use of data processing agreements that impose obligations on the recipient equivalent to those applied by sce365.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit the sce365 Platform. They allow the Platform to recognise your device, maintain your login session, remember your preferences, and gather analytical data about how the Platform is used. sce365 also uses similar tracking technologies such as web beacons and local storage where appropriate.

7.2 Categories of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your sce365 account and security cookies that help prevent fraudulent activity. These cookies cannot be disabled without impairing your ability to use the Platform.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve Platform performance and user experience.
• Functional cookies: Used to remember your preferences, such as your preferred language setting or game lobby filters, so that you do not need to reset them on each visit.
• Fraud prevention cookies: Used to identify and flag suspicious device behaviour patterns, including multiple accounts accessing the Platform from the same device.

7.3 Managing Cookies

You may configure your browser to block or delete non-essential cookies at any time. Please note that disabling strictly necessary cookies will impair the functionality of the sce365 Platform and may prevent you from logging in to your account. Instructions for managing cookies are available in the help documentation of all major browsers, including Chrome, Firefox, Safari, and Edge.

8. Data Security

sce365 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to, the following:

• 256-bit SSL (Secure Socket Layer) encryption applied to all data transmitted between your device and our servers.
• Encryption of sensitive personal data stored in our databases, including identity document scans and payment method details.
• Role-based access controls that restrict employee access to personal data to those with a legitimate business need.
• Regular security audits and penetration testing of the Platform infrastructure.
• Two-factor authentication (2FA) available to players and applied mandatorily to all internal administrative accounts.
• Continuous monitoring of server logs and account activity for signs of unauthorised access or fraudulent behaviour.

Notwithstanding these measures, no data transmission over the internet or method of electronic storage is completely secure. sce365 cannot guarantee the absolute security of your data, and you should take reasonable precautions on your own device, including keeping your sce365 login credentials confidential and using a strong, unique password.

In the event of a personal data breach that is likely to result in a risk to your rights or interests, sce365 will notify affected users without undue delay, providing information about the nature of the breach and the steps taken to address it.

9. Data Retention

sce365 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal obligation to retain data for a longer period. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, to meet anti-money-laundering and KYC record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, for legal, regulatory, and audit purposes.
• Communications and support records: Retained for a minimum of three (3) years following the date of the communication, for dispute resolution and quality assurance purposes.
• Technical and device data (logs): Retained for a maximum of twelve (12) months, after which server logs are anonymised or deleted.
• Responsible gaming records: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, to support regulatory compliance and player protection obligations.
• Marketing consent records: Retained until you withdraw consent, plus a further two (2) years as evidence of the consent given.

When data is no longer required and no legal obligation to retain it exists, sce365 will securely delete or anonymise it in accordance with our internal data disposal procedures.

10. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that sce365 holds about you:

• Right of access: You have the right to request a copy of the personal data sce365 holds about you, together with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you have the right to request that sce365 delete your personal data. This right is subject to our legal obligations to retain certain data as described in Section 9.
• Right to restriction of processing: You have the right to request that sce365 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you have the right to receive the personal data you have provided to sce365 in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is based on sce365's legitimate interests. sce365 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team using the details in Section 14. We will respond to all valid requests within 30 days. In certain circumstances, we may need to verify your identity before acting on a request, to ensure we do not disclose data to or act on instructions from an unauthorised third party.

11. Children's Privacy

The sce365 Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on the sce365 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12. Third-Party Links

The sce365 Platform may contain references to third-party services such as game providers or payment processors. Where interactions with those services involve leaving the sce365 Platform, your data will be subject to the privacy policy of the relevant third party, not this Policy. sce365 accepts no responsibility for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party service you use in connection with the Platform.

13. Changes to This Policy

sce365 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. Where changes are material, we will endeavour to notify registered players via in-platform notification or email prior to the changes taking effect. Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms and Conditions.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data sce365 holds about you, please contact our support team. Our agents are available 24 hours a day, 7 days a week, with peak coverage between 8:00 AM and 2:00 AM Bangladesh Standard Time (BST, UTC+6). You may reach us via the live chat feature inside the Platform or by email. Our contact email is displayed below as plain text only and is not a clickable link:

Privacy Enquiries Email: [email protected]

By continuing to use the sce365 Platform, you confirm that you have read this Privacy Policy in full and that you consent to the collection and processing of your personal data as described herein. This Policy was last updated on 1 January 2026.